Updated: January 14, 2019

E-Mail Address Verification

The simplest way to obtain a copy of a previously issued product license is to contact us from the same e-mail address as the one used for the original purchase. No other information is required. Please direct your queries to the e-mail address at the bottom of this page.

Payment Verification

If you no longer have access to the e-mail address used for a previously issued product license, you will need to provide us with the same billing information as the one used for the original purchase.

  • cardholder name as it appears on the credit card
  • credit card type (VISA, AMEX, ...)
  • the last four (4) digits of the credit card number
  • credit card billing ZIP/Postal Code
  • approximate date of purchase

Make sure NOT to send a complete credit card number over unencrypted, "plain-text" e-mail. Only the last four (4) digits are needed.

Please direct your queries to the e-mail address at the bottom of this page.

Order Numbers

If available, please include your order number, to aid in locating a previously issued product license.

Sales Information Release

Our customers' privacy is very important to us. Copies of sales receipts cannot be provided, due to inclusion of sensitive information, such as billing addresses or telephone numbers. Appropriately, neither can we inform whether a particular customer (identified by a personal name, a corporate name, or an e-mail address) has made a purchase with us, or not.



We process most of support requests within 1 business day. If you do not receive an answer within 2 - 3 business days, it is possible that there is a spam filter active on your e-mail account, which prevents our replies from reaching you. In that case, please add the rfcons.com domain to your filter "white-list" and re-send your query.

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