Before reporting a technical problem, please make sure that you are running the very latest version of your product. You can find out your product version number with the application main menu About command. For comparison, have a look at the Change Log page - the latest version number is listed right at the top of the page. Looking down through the Change Log, you can also find out whether a specific problem has already been addressed.
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Getting Help Effectively
When contacting us for e-mail support, please describe the problem as thoroughly as possible. Desktop and mobile software problems can be quite complex due to the number of technologies and products involved cooperatively. The better you describe your issue - the better our chances to quickly find a solution.
Generally, please make sure to include:
- a product name, a product edition and a product version, available in the application main menu About command
- a platform version and a mobile device manufacturer/model number
- a detailed description of the problem and preferably steps to reproduce it
- any error messages encountered and/or screenshots